​Technological changes are taking the world by storm, which is no different in how we communicate.

How to attract more business with our Professional Recording Services 
Have you really taken the time to think about what your customers are listening to on hold and how it’ll affect your business? Have you thought about your tone for your welcome or after-hours message? What about your background music…is it happy, inviting and entertaining while they wait? Is your voicemail warm and friendly? 

All these things matter. Did you know that callers stay on the line up to 25% longer when provided with On Hold Messaging versus dead air or background music and up to 17% longer than radio. When your customers call, they need to hear the right message, the right music, the right tone, right at the point of sale. Every time you press the hold button, you’re opening up a world of opportunities for both your business and your customers.
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We can help you sound better and sell more with our Professional recording services. Here is a summary of what we offer:

I don’t think we really need to say it, but we will anyway, Your IT and communication systems are THE most important feature of your business. Why? Well, if these two things are not functioning correctly then business will suffer. While it's not always easy to quantify the results of good business communication systems, poor communication comes with a sizable overhead. One thing’s for sure though… Good business communication systems boost business profitability in so many ways! 

In such a digital age, and one where lockdowns are happening at every turn, you need to ensure your IT and communication systems are operating efficiently and effectively for business continuity. IT and communications play a vital role in the security and overall efficiency of any business structure. That is why it is so important to choose a reliable ICT Partner when getting business communication systems built.

Have you ever heard of the term WiFi marketing? If not, then let us take the time to explain why it is one of the many strategies you can use right now to keep your current customers coming back and expand your customer base.
  
Wi-Fi marketing is one of the easiest and most effective ways to build brand awareness, connect with your customers, and keep them coming back to your establishment. You’ll be able to gain customer insights and market towards them, all while offering your customers a complimentary service!
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No matter what sort of establishment you own, Wi-Fi marketing could prove to be advantageous for you! Wi-Fi marketing strategies are used in a wide variety of settings including airports, shopping centres, restaurants, cafes, and many more… It could also be YOU. 

​If you’re trying to expand your business, one thing you need to consider is whether you are getting found on the internet. If the answer is no, then you’ll need to start thinking of a good marketing strategy that incorporates a plan to consistently update your details and drive new customers straight to your business. 

Whether you do or you don’t have a marketing strategy, you need to consider this… “Are my details up-to-date and correct?
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Did you know that 90% of customers will search online for your business and 76% of local searches result in a visit within 24 hours. However, 80% of customers choose a business based on their online reviews. That’s why it is important to ensure you are getting seen and your details are up to date. Consistent and complete information will place you higher on the ranking and get you CHOSEN. 

​Are you (or your team members) complaining or struggling to deal with your Telstra Services? If the answer is yes, then we completely understand the frustration. You can reduce the likelihood of dealing with Telstra or offshore employees and remove the confusion of your bills or trying to keep track of your spend. Let us show you how you can take control of your telecommunications spend and get the information you need…. with Lumify!

What is Lumify? 
Lumify is a big data fusion, analysis, and visualization platform. It helps users to discover connections and explore relationships in their data via a suite of analytic options. Lumify brings your billings and expenses to light to optimise your telecommunications systems. It is a new generation of software for modern businesses. No other telecoms software offers this high-level transparency over costs, usage and investments.
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One thing that you can do right now that empowers your business teams (especially those that are needing to work from home during lockdowns) is to provide the training that they need to become more efficient and productive whilst conducting work duties. 

Last year’s lockdowns taught us many things indeed including many businesses reporting that staff found it rather difficult at the beginning to learn new systems, software and platforms all while trying to maintain the job expected. However, those business’s that had foreseen this potential issue had already planned for it; they implemented a staff training plan and allocated the right resource (trainer). It was the one thing that many staff appreciated before they had to go on and work from home. ​

My Vcio is proud to say that we can help your business and business teams be more efficient and effective at working from home. It is especially important during these uncertain times of covid and lockdowns that you and your team ensure that things run as smoothly as possible. 

One thing that is a priority is your communication and communication systems. If you haven’t already secured yourself a proper solution then we have a range of phone system solutions for all Australian businesses. ​

Are you a Telstra Business customer? Do you still just check the total of the bill and just pay it without looking at the detail?

Working with over 400 Telstra Business, Enterprise and Government clients across the past 12 years, there seems to be the same feedback:

• Cant use online billing. It is too confusing.
• Can't access online billing. I have never been able to log in.
• Our Accounts department look after that.

What's the result? 

1. Generally paying for services that haven't been used in years.
2. No proactive management across the accounts.
3. Paying for items that you didn't realise were there.
4. Paying more than what you are using.