One thing that you can do right now that empowers your business teams (especially those that are needing to work from home during lockdowns) is to provide the training that they need to become more efficient and productive whilst conducting work duties.
Last year’s lockdowns taught us many things indeed including many businesses reporting that staff found it rather difficult at the beginning to learn new systems, software and platforms all while trying to maintain the job expected. However, those business’s that had foreseen this potential issue had already planned for it; they implemented a staff training plan and allocated the right resource (trainer). It was the one thing that many staff appreciated before they had to go on and work from home.
If you don’t already have a plan and/or a trainer, now is the time to start really thinking about that.
Intele Training is the leading Telecommunications and IT training company in Australia. Our training fits all businesses sizes and is schedule based on the client's needs, whether training is to be provided prior to installation, following installation or both, or simply a refresher session. Here are some of the types of training we can provide:
1. Professional End User Training
• Unified Communications
• Call Centre
• Video Conferencing
• Reception Console
• Teams/Skype for Business
• Office 365
2. Onsite Training Sessions
• Super User, Group & Pre-training options
• Trainers in Brisbane, Sydney, Melbourne, Adelaide, Perth, Auckland & Christchurch
3. Customer Engagements and Reception Training
• Focused on communication in a Contact Centre or Reception environment
• Greeting customers or responding to customer complaints
• Taking messages
• Quality service delivery
• Verifying customer satisfaction
• Actioning requests
These are just some but if you would like to learn more, please feel free to contact us or go straight to booking a trainer below: