Are you (or your team members) complaining or struggling to deal with your Telstra Services? If the answer is yes, then we completely understand the frustration. You can reduce the likelihood of dealing with Telstra or offshore employees and remove the confusion of your bills or trying to keep track of your spend. Let us show you how you can take control of your telecommunications spend and get the information you need…. with Lumify!
What is Lumify?
Lumify is a big data fusion, analysis, and visualization platform. It helps users to discover connections and explore relationships in their data via a suite of analytic options. Lumify brings your billings and expenses to light to optimise your telecommunications systems. It is a new generation of software for modern businesses. No other telecoms software offers this high-level transparency over costs, usage and investments.
Lumify allows us to input and organise your business’ regular telecommunications bills. This main dashboard displays everything you need, including historical costs and trends, usage cost per category, telecom bill breakdowns and achieved savings over time, all of which help you monitor your expenses, see patterns and plan your budget.
2. Search Service Numbers
This is a useful directory that allows you to view the profile of every single service number your business owns. It provides high-level information and functionalities to help you keep track of telecommunication assets and who is assigned to what, all in one place.
3. Service Usage Management
With Service Usage Check, you can examine the call and data usage of each service number. You can then easily generate reports to give complete visibility and accountability over all of your telecom services. This also allows you to easily monitor business trends and information, as well as export the data.
4. Report Generator
You can access any report to give you the information you need instantly. From customer profiles, services allocations, asset registers and more. Lumify equips you with downloadable data and insights to help you be on top of your mobile and telecommunications fleet.
5. Customer Profile
To keep you up-to-date with Telco centric profiles, Lumify’s Customer Profile creates a centralised database that puts everything right at your fingertips. It captures all your active accounts, customer details, client contact information, details about site managers in charge of your telecommunications systems and even billing dates. No more hunting for details.
6. Advanced Billing TEM
Lumify’s Billing TEM consolidates all of your telecommunication’s accounts and billing, storing all information in one location. This provides you with monthly breakdowns and reports, allowing you to make well-informed strategies and decisions. Lumify’s Billing TEM also ensures both you and your MSP can collaborate together easily to transform your telecommunications for the better.
7. Active Customer Support
By creating an active job ticketing system between you and your MSP, Lumify’s Support tool lists support requests as well as Open and Closed Tickets, including their current status. This helps coordinate your projects and streamlines the process for you both.
Sounds good right ? If you would like to know more about it or see it in action on how this can change your business, then contact us below.