Every business needs advanced telecommunications to function in a post-Covid-19 world. What are some of the latest technologies, and how can they help you?
Famed science fiction author Arthur C Clarke once said that ‘’any technology sufficiently advanced was indistinguishable from magic.’’ The ability to communicate instantaneously at great distances was once considered something only achievable by supernatural means.
The prefix “tele” finds its origins in Greek, meaning “far off” or “at a distance”, and we use it now to describe multiple common-place technologies that we all now use every day – collectively known as telecommunications.
Since the outbreak of Covid-19, individuals and businesses have depended on instantaneous long-distance communication more than ever before.
About 170 years ago, the world functioned without any hint of telecommunications. If you wanted to speak to a friend, colleague or family member over any distance beyond what your natural voice could carry, you would have to send a physical letter. The idea of living with telecommunications was as alien to people then as the idea of living without it is to us now.
Things started to change in 1844 when Samuel Morse invented the telegraph system. Then came Alexander Graham Bell’s telephone in 1876. With the advance of computer technology and the Internet, things escalated rapidly.
At My vCIO, we now offer an array of telecommunications solutions that are so advanced they are indistinguishable from magic.
When you have employees on the phone all day, you can’t possibly monitor every single call. You might want an automated solution that provides instantaneous and actionable insights from every interaction between your employees and your customers.
This highly intelligent system helps you identify problem areas that might require additional training to rectify while highlighting compliance risks that you might need to address – such as privacy laws. The system automatically records and transcribes all calls for easy reference and even tags them for you. Sentiment Analysis uses advanced AI to analyse conversations to determine customers' sentiment.
Several other incredible features will turn your business telecommunications systems into a powerful analytical and management tool. You have to see it to believe it!
Lumify is software that makes all your telephone billing a breeze. It sorts, categorises and makes every number searchable and cross-referenceable.
Lumify provides you with insightful and actionable analytics into your company’s telephone and data use across all platforms.
Never be in the dark again regarding your business’s telephone usage.
When people call your business, they often need to be put on hold while being transferred to the right department, or they may need to wait in a virtual queue before being attended to. Perhaps they’ve called your business after hours. Whatever the case, they will need to listen to something while they wait.
We provide you with access to thousands of songs to play that best reflect your brand over the phone. We can also help you with copywriting expertly worded welcome messages, marketing messages and telephonic menus.
You could be closing sales before you even take the call.
At My vCIO, we offer telecommunications solutions that integrate with and enhance your business.
Contact us today to find out what magic we can do for your business!